Shipping Policy

At Alchemist of the Earth, we strive to ensure that your plant companions arrive at your doorstep healthy and ready to thrive. Please review our shipping policy below for important information regarding your order.

Shipping Rates and Delivery Estimates:

• Shipping costs are based on the weight of the items in your order.
• Estimated shipping lead times are 2 to 4 business days.

Order Processing:

• All customer orders will be processed and shipped within 1 to 4 business days upon receipt of the order.
• You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Lead Times:

• Shipping lead times vary nationwide, but our distribution center aims to keep shipping times between 2 to 4 days.
• Please note that delivery times may be affected by factors beyond our control, such as weather conditions and carrier delays.

Winter Shipping Policy:

• During the winter months, when temperatures drop below 45°F (7°C), we highly recommend adding a heat pack to your order to protect your plants from cold damage.
• We will not be responsible for any damage to plants due to cold temperatures if a heat pack is not included in the order.

Additional Information:

• We take great care in packaging your plants to ensure they arrive in excellent condition. However, if you encounter any issues with your order, please contact us within 48 hours of delivery, and we will do our best to assist you.
• For any questions or concerns regarding your shipment, please reach out to our customer service team at [your contact information].

Thank you for choosing Alchemist of the Earth. We appreciate your support and look forward to bringing a touch of nature’s magic to your home.